HDFC Bank Jobs 2023 For Collections Mgr-Central Calling Team in Delhi :– HDFC Bank Careers 2023 in Delhi. HDFC Bank Recruitment 2023 for Collections Mgr-Central Calling Team Jobs. HDFC bank Delhi invites both freshers and experienced applicants for Collections Mgr-Central Calling Team jobs Vacancies in Delhi City. Candidates should have required qualification in any discipline from recognized university/Schools can apply for all respective private bank jobs according to their qualification and experience. As per the HDFC job description candidates must have attained prescribed age limitations. HDFC Bank will Invite shortlisted applicants by called for the further selection process of these posts. Find Latest Bank Job Vacancy in Delhi for HDFC Bank Back Office Jobs.
Bank Jobs Seekers who are searching for HDFC Careers opportunity in Delhi can check here Latest HDFC Bank Jobs opening Delhi. HDFC Bank Careers portal open for various types of HDFC Bank Back Office Jobs in Delhi. Candidates who are interested in HDFC Bank Walk in Interview Jobs in Delhi can submit their resume for HDFC Bank Vacancy in Delhi 2023.
Below Here We Provide Information About Type of jobs and their required qualification. For Current Job opening, you have to visit Bank’s official career page link given below
HDFC Bank Jobs in Delhi 2023 Apply For Collections Mgr-Central Calling Team Vacancy
HDFC Private Bank Jobs 2023:-Walk in Interview Bank Jobs in Delhi City For Freshers and experienced person. Candidates who have required qualification can apply online or submit their resume. HDFC Bank Employment opportunity based on Direct Walk in interview in Delhi Location. HDFC Bank Salary for various posts is in a range of Approx Rs. 4,60,000.00/- Per Year according to their post.
HDFC Upcoming Bank Job 2023 Delhi
| Bank | HDFC Bank Careers |
| Job Profile | Collections Mgr-Central Calling Team |
| Location | Bank Jobs in Delhi |
| Application Mode | Online |
| Salary | Rs. 4,60,000.00/- Per Year |
| Selection base | Direct Walk in Interview Bank Jobs |
HDFC Bank Job Vacancy Delhi 2023: Eligibility & Job Description
- A) Receivables Management Achieve targeted recovery & % RORs assigned on the portfolio allocated across slabs, portfolio assigned for flows across resolution & rollback parameters.
- Ensure Money Collection norms, average recovery per account & settlement money collection to be achieved in lines with the monthly/ quarterly targets Follow up on strategies of field for the portfolio managed.
- Monitor and review field team to achieve set targets.
- Inventory Control for reducing opening balance of portfolio using the roll back & normalization concepts.
- Innovate and design strategies to effectively address disputes, expired etc cases to prevent any probable escalation and highlight sensitive accounts to Bucket manager/ Centre Manager to prevent the same Ensure that the agency resources are optimally used wrt the number of visits, contacts, ptp conversion ratio etc.
- Collection Efficiency has to be tracked, monitored and improved consistently over the Baseline targets published on an ongoing basis.
- Ensure the work flow is planned and all the necessary interventions are actioned to achieve the Baseline in order to improve Collection Efficiency.
- To ensure follow up is done as per the laid down process wrt to allocation for Bank Officers, dedicated HDB(ADFC) callers and Referrals.
- To ensure Branch liaising is recorded through trails and capture of correct action code for monitoring and reporting purpose.
- B) Productivity Management Ensure optimum delivery from field calling channel by maximizing resolutions/ roll backs/ normalization through given resources Hold frequent review sessions/ define review mechanism to ensure maximum data churn and ptp conversion Ensure field due coverage/ follow up of the portfolio allocated within stipulated time lines allotted to teams Account level review of cases tagged as NC, dispute, expired etc Ensure code of conduct/ regulatory norms are duly followed by field channels Innovate tracing mechanism for effective conversion of no contacts into contacts and subsequently payments Conduct field visits/ surprise visits on collectors for cases tagged as dispute, skip and high balance accounts where are marked as refuse to pay To ensure optimum and effective usage of new technology like Dialers for increased productivity and efficiency in line with the contact centre industry C) Vendor Management All Banks process to be adhered to in totality in Unit performance Relationship management with the pickup/ referral vendors Ensure 100% compliance of the vendor to laid down process of DRA certification/ Police verification etc Review all the receipts reported lost, cancelled and discrepant and take appropriate action against any particular field collector basis repeated lapses Ensure all the field collectors deployed on the portfolio have valid id cards.
- Id cards/ receipt books are allocated only to resources deployed on the portfolio to ensure to misuse Ensure compliance from the vendors on laid down processes eg Cash TAT etc.
- Highlight instances where the same has not been adhered to the Bucket Manager/ Centre Manager D) Negotiation and People Management Facilitate and monitor recruitments with a clear objective of future requirements and timely communication of the same to the vendor to prevent shortfall of field resources Design review mechanism along with agency supervisor to ensure adequate portfolio churn and set productivity bench marks.
- Improve collection efficiency and maximize resolution/ roll backs.
- Motivate the team in order to meet units targets.
- Report instances of misconduct within the team and ensure that the team is aware of the expected integrity levels which need to be maintained Set accountability and productivity bench marks and hold frequent feedback/ review to keep the team motivated towards achievement of overall objective Ensure that each staff handles accounts as per the budgeted ACR E) Process Management Ensure Agency performance is tracked and documented with the help of report cards and performance related/ process related memos are initiated on account of any lapse discovered during the functioning of the team Ensure there are no commitments given to customers which are not in lines with the process norms laid down by the Bank Track instances of false commitments given by callers and report the same to Bucket manager if the same re- occurs Cash deposit process including monitoring TAT taken by pick up agencies to deposit money collected.
- Manage escalations and ensure resolution of all cases.
- Ensure trainings/ refresher trainings for telecalling team members at regular intervals to enhance negotiation skills thus improving collection efficiencies Ensure separate review of cases which is allocated to the same field resource for more than 6 months to ascertain there is no false commitment/ cash misappropriation on this account Identify opportunity to increase contribution of payment collection through digital mediums.
- Educate customers and encourage them to use digital medium for remitting payments.
- Track, closely monitor and drive the teams to increase contribution of digital payments.
Skills
- Sufficient hands on work experience of min. 2 years and above in financial industry
- Should have managed a team of agencies staff/outsourced staff demonstrating high level of competence.
- Should be mature enough to handle customer and agency executives/vendors pressurized situations and ensure targets /deadlines
- Should be mature enough to handle people in pressurized situations and ensure targets /deadlines met.
- Should possess good communication skills
- Should be able to handle deadlines and compliance items
- Should be good on follow up and accomplishment of targeted achievements
HDFC Bank Jobs in Delhi 2023 Apply For RBB-IRM-Service Vacancy
HDFC Private Bank Jobs 2023:-Walk in Interview Bank Jobs in Delhi City For Freshers and experienced person. Candidates who have required qualification can apply online or submit their resume. HDFC Bank Employment opportunity based on Direct Walk in interview in Delhi Location. HDFC Bank Salary for various posts is in a range of Approx Rs. 2,70,000.00/- Per Year according to their post.
HDFC Upcoming Bank Job 2023 Delhi
| Bank | HDFC Bank Careers |
| Job Profile | RBB-IRM-Service |
| Location | Bank Jobs in Delhi |
| Application Mode | Online |
| Salary | Rs. 2,70,000.00/- Per Year |
| Selection base | Direct Walk in Interview Bank Jobs |
HDFC Bank Job Vacancy Delhi 2023: Eligibility & Job Description
- HNW Portfolio Management (Acquiring, Enhancing, Deepening and Retention) Liaising with PB/ Preferred RM to flag eligible customers form Classic/ Preferred portfolio Acquire new customers who meet product criteria Regular interaction with the customer to build rapport to understand and update the profile.
- Enhance the Overall value/book size of the portfolio Maintain the overall quality / hygiene parameters of the portfolio Cross selling products of the bank based on the customer need Joint calls being done along with Supervisor as per defined process Advisory services to be offered based on the requirement in coordination with PBG.
- Attrition control of customers Achieving MTD and YTD Revenue Targets Operations, Marketing & Processes Error free documentation for all account opening and all customer instructions (Stop payments, FD Closure, etc) Ensure KYC / AML norms are adhered to at all points of time Ensure that 5-S norms are adhered to for individuals workstation Increase in wallet share Look for opportunities to cross sell any other product of the Bank, to ensure that HDFC Bank is a one stop shop & solution for all banking needs of the Imperia Customer Sales to family members and associates (all network) Ensure that optimal levels of Income generating Product Group Holding (IPGH) is reached Product Penetration & contribution towards focused product Ensure that an optimal level of Income generating Product Group Holding (IPGH) is reached.
- Enhance client’s Customer To Group ( CTG ) level Customer Service Ensure quality customer service is delivered.
- All customer queries and complaints are being resolved within TAT.
- Customer is informed about any regulatory or process change.
- Keep the customer updated on program features.
- Ensure timely customer communication on requests and concerns raised.
- Proactive complaint management through feedback from customers.
- Promoting all direct banking channels and ensuring that the customer is utilizing the same Ensuring that customers are introduced to the RBH / BM and PSO (PBA in case of a non PSO branch) so that there is back up when the customer visits the branch and the RM is out Ensure smooth transition of handover/takeover of the portfolio.
Skills
- Sales and Influencing Skills
- Banking Product & Process Knowledge
- NRI Product and Regulatory Knowledge
- Planning and Organizing Skills
- Good Communication skills
- Knowledge of Competition & Current trends in financial Industry.